PRIVACY POLICY
Privacy Policy – CPR Real Estate
Introduction
CPR Real Estate respects your privacy and protects personal information with care. This Privacy Policy explains how we collect, use, store, and manage personal information.
Our practices follow the requirements of the Privacy Act 1988 and the Australian Privacy Principles. This policy applies to property buyers, sellers, landlords, tenants, and website visitors.
We collect personal information to deliver real estate services and maintain business operations. We also use the information to meet legal and regulatory obligations.
If you have questions about this Privacy Policy, please contact our office using the details below.
Contact Details
CPR Real Estate Pty Ltd ATF CPR Real Estate Trust
Suite 108, 33 Lexington Drive
Bella Vista NSW 2153
Phone: 1800 95 71 78
Email: enquiry@cprrealestate.com.au
Personal Information We Collect
CPR Real Estate collects personal information that supports property transactions and real estate services.
Information we may collect includes:
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full name
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residential or business address
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email address
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telephone numbers
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employment details
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financial information
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property ownership details
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insurance information
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rental references
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identification documents
Financial details may include income, assets, liabilities, and credit references. These details support property purchases, leasing applications, and financial assessments.
We only collect information that supports the services we provide.
How We Collect Personal Information
We collect personal information through direct contact and business interactions.
Collection methods include:
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property enquiries
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website forms
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email communication
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telephone discussions
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property inspections
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leasing applications
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appraisal requests
We may also collect information from third parties when required for property services. These parties may include landlords, tenants, buyers, sellers, or professional advisers.
Purpose of Collecting Personal Information
CPR Real Estate collects personal information to deliver professional real estate services.
These services include:
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property appraisals
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property sales and purchases
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property leasing and management
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advertising properties
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property investment advice
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landlord insurance assistance
We also use information for business administration and compliance purposes.
Additional uses may include:
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responding to enquiries
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processing property applications
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arranging inspections and valuations
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maintaining property records
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improving our services
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managing technology systems
We may occasionally provide updates about services that may interest you.
Information Collected Through Our Website
When you visit our website, our systems may record limited technical information.
This information may include:
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website access date and time
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pages viewed during the visit
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internet domain used to access the website
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referring website address
This information does not directly identify individuals. However, it helps us understand website usage and improve user experience.
Our servers may also record technical data such as:
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browser type
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operating system
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internet service provider
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IP address
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device information
We use this information to improve website security and performance.
Cookies and Website Tracking
Our website uses cookies to improve website functionality and visitor experience.
Cookies store small data files on your device. These files help recognise returning visitors.
Cookies also assist website navigation and improve page loading.
Most internet browsers allow users to disable cookies. However, disabling cookies may affect website functionality.
Social Media Communication
CPR Real Estate uses social media platforms to share property updates and communicate with the public.
These platforms may include:
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Facebook
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Instagram
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YouTube
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Twitter
When you interact with these services, the platform may collect personal information. Each platform operates under its own privacy policies.
We may request permission before using photographs or videos for marketing purposes.
Disclosure of Personal Information
CPR Real Estate may share personal information with trusted service providers when required.
These providers may include:
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legal advisers
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accountants
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property service providers
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IT service providers
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marketing platforms
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contractors assisting property transactions
We may also disclose information when required by law or regulatory authorities.
CPR Real Estate does not sell personal information to third-party marketing companies.
Overseas Data Storage
CPR Real Estate may store information using secure cloud systems.
Some cloud providers may operate servers outside Australia. These providers must follow strict data protection standards.
Storage and Security
CPR Real Estate takes reasonable steps to protect personal information.
Security measures include:
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secure digital systems
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password-protected access
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restricted staff permissions
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staff privacy training
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secure document storage
We retain personal information only for necessary business or legal purposes.
When the information becomes unnecessary, we securely delete or anonymise it.
Access and Correction of Information
You may request access to personal information held about you.
You may also request corrections if information becomes inaccurate or outdated.
Requests can be made by phone or email.
We normally respond within seven days.
Some requests may require identity verification before processing.
Third-Party Websites
Our website may contain links to external websites.
These websites operate independently from CPR Real Estate.
We recommend reviewing their privacy policies before sharing personal information.
Changes to This Privacy Policy
CPR Real Estate may update this Privacy Policy when laws or business practices change.
The latest version will always appear on our website.
Policy commencement date: 31 July 2015
Privacy Enquiries and Complaints
For privacy enquiries, please contact our Privacy Officer.
Suite 108, 33 Lexington Drive
Bella Vista NSW 2153
Phone: 1800 957 178
Email: enquiry@cprrealestate.com.au