COMPLAINTS

Not Happy? Get in Touch With Our Complaints Team

At CPR Real Estate, we aim to deliver professional service and uphold the highest standards of integrity. If you are not satisfied with any aspect of our service, contact our dedicated Complaints Department. We work to resolve every matter quickly, fairly, and transparently.

How to Lodge a Complaint

To submit a complaint, please email us at: complaints@cprrealestate.com.au

When you contact us, include:

• Your full name and contact details

• Property address (if applicable)

• A detailed description of your complaint

• Any supporting documentation

Providing complete information helps our team investigate efficiently and respond promptly.

Our Commitment to You

We take all complaints seriously. Our team will:

• Acknowledge your complaint promptly

• Review the matter thoroughly

• Keep you informed throughout the process

• Work towards a fair resolution

We value your feedback. Your input helps us improve our services and maintain professional standards.

Other Ways to Reach Us

You can also contact us via our website:

• https://cprrealestate.com.au/contact-cpr-real-estate/

• https://cprrealestate.com.au/agent/

Escalation Options (NSW)

If your complaint is not resolved to your satisfaction, you may escalate it to independent authorities:

• https://www.reinsw.com.au/
• https://www.nsw.gov.au/departments-and-agencies/fair-trading

These organisations provide guidance and assistance for real estate disputes in NSW.